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Agency Command Center

One screen aggregating queue, failures, approvals, inbox, and AI credits across all your client workspaces.

What the Agency Command Center is for

The Agency Command Center (/agency) is a single dashboard for agency owners to see what's happening across all their client workspaces at once:

  • Today's publish queue status per client
  • Recent publish failures (what broke and why)
  • Pending approvals (team and client review stages)
  • Inbox backlog (unreviewed comments and DMs)
  • AI credit burn (which clients are using credits, month-to-date)

Everything is linked — click a badge to drill into that client's workspace and take action.

Who sees the Command Center

The /agency page appears in the sidebar only for:

  • Agency-plan users
  • Workspace owners who manage 2+ workspaces

Single-workspace users won't see it (they use the regular dashboard).

Step 1 — Open the Agency Command Center

  1. In the left sidebar, click 🏢 Agency (if visible)
  2. You'll see a grid of your client workspaces
  3. Each workspace row shows 5 modules with today's counts

Understanding the modules

Publish Queue

  • Count: Posts scheduled for today
  • Breakdown: Color-coded by status (Pending → Queued → Publishing)
  • Click to drill: Opens that client's Content Calendar for today

Failures

  • Count: Posts that failed to publish today or recently
  • Why it matters: Quick spot-check for ongoing issues
  • Click to drill: Opens that client's Failures queue to investigate

Approvals

  • Count: Posts pending approval (both team and client stages)
  • Breakdown: If client review is enabled, shows both stages
  • Click to drill: Opens that client's Team Approvals page

Inbox Backlog

  • Count: Unreviewed comments and DMs across all platforms
  • Note: Only counts items needing human attention (spam and handled items hidden)
  • Click to drill: Opens that client's Inbox to review and respond

AI Credits (Monthly)

  • Count: Total AI credits used month-to-date
  • Shows: Which clients are heavy AI users (prompts for video gen, image editing, etc.)
  • Click to drill: Opens that client's Account Settings → Usage for breakdown

Totals strip

At the top of each workspace row, a totals strip shows:

  • Total posts publishing today (all statuses)
  • Total pending approvals
  • Total inbox items
  • Total MTD AI credits

Useful for a quick "are we on track?" glance.

Using browser timezone

The Command Center uses your browser's local timezone to compute "today".

  • Check Account Settings if you notice timing is off
  • Posts scheduled in other timezones still show correctly

Common questions

Q: Why don't I see the Agency page?
A: You must be an Agency-plan user OR own 2+ workspaces. Check Account Settings → Plan.

Q: Can my team members see the Agency page?
A: Only workspace owners (Agency-plan users) see it. Team members see only the workspaces they belong to.

Q: Can I drill into a workspace I don't own?
A: No. You can only see counts for workspaces you own or where you're an active member. The grid filters automatically.

Q: How often do the counts update?
A: Counts are cached for ~5 minutes for performance. Refresh your browser to force an update.

Q: What if a workspace is in migration or paused?
A: Paused workspaces show a migration-pending state with no counts. Resume the workspace to see live data.

Q: Can I get alerts when approvals pile up?
A: Set up email notifications in Account Settings → Notification Preferences for each workspace.

What to do next